2242 search results - page 3 / 449 » Using Simulation in Call Centers |
MANSCI
2008
13 years 9 months ago
2008
We study an iterative cutting-plane algorithm on an integer program, for minimizing the staffing costs of a multiskill call center subject to service-level requirements which are e...
WSC
2007
14 years 3 days ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
CP
2005
Springer
14 years 3 months ago
2005
Springer
One of the critical problems in the call center industries is the staffing problem since they must face variable demands and because staff costs represent a major part of the cost...
WSC
2007
14 years 3 days ago
2007
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
APSCC
2007
IEEE
14 years 4 months ago
2007
IEEE
A suitable assignment of agents to handle the workload at a call center is not easy to fulfill because it requires a combinatorial optimization with large solution space and the n...