2242 search results - page 4 / 449 » Using Simulation in Call Centers |
MANSCI
2008
13 years 9 months ago
2008
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
ANLP
2000
13 years 11 months ago
2000
Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is o...
KDD
1997
ACM
14 years 1 months ago
1997
ACM
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
IEAAIE
2004
Springer
14 years 3 months ago
2004
Springer
Abstract. The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classifi...
MANSCI
2008
13 years 9 months ago
2008
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...