2242 search results - page 6 / 449 » Using Simulation in Call Centers |
CONEXT
2010
ACM
13 years 9 months ago
2010
ACM
In this paper, we propose virtual data center (VDC) as the unit of resource allocation for multiple tenants in the cloud. VDCs are more desirable than physical data centers becaus...
CDC
2008
IEEE
14 years 5 months ago
2008
IEEE
Abstract— In this paper we present a dual-based decomposition method, called here the proximal center method, to solve distributed model predictive control (MPC) problems for cou...
MONET
2002
13 years 10 months ago
2002
This paper describes a framework for selecting the optimal call mix to be admitted while employing a bandwidth degradation policy in a wireless cellular network. The optimal proper...
CHI
2009
ACM
14 years 11 months ago
2009
ACM
In this paper we present a system that simulates urgency-augmented phone calls on mobile phones. Different scenarios and interaction techniques are discussed. We report a user stu...
NAACL
2004
14 years 7 days ago
2004
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...