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CIMCA
2005
IEEE
13 years 9 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
EOR
2002
165views more  EOR 2002»
13 years 7 months ago
Review of ranking methods in the data envelopment analysis context
Within data envelopment analysis (DEA) is a sub-group of papers in which many researchers have sought to improve the differential capabilities of DEA and to fully rank both effici...
Nicole Adler, Lea Friedman, Zilla Sinuany-Stern
WSDM
2012
ACM
352views Data Mining» more  WSDM 2012»
12 years 3 months ago
Multi-relational matrix factorization using bayesian personalized ranking for social network data
A key element of the social networks on the internet such as Facebook and Flickr is that they encourage users to create connections between themselves, other users and objects. On...
Artus Krohn-Grimberghe, Lucas Drumond, Christoph F...
GLOBECOM
2008
IEEE
13 years 7 months ago
Security Rules Specification and Analysis Based on Passive Testing
Security is a critical issue in dynamic and open distributed environments such as network-based services or wireless networks. To ensure that a certain level of security is maintai...
Wissam Mallouli, Fayçal Bessayah, Ana R. Ca...
TEC
2010
77views more  TEC 2010»
13 years 2 months ago
On Set-Based Multiobjective Optimization
Abstract--Assuming that evolutionary multiobjective optimization (EMO) mainly deals with set problems, one can identify three core questions in this area of research: (i) how to fo...
Eckart Zitzler, Lothar Thiele, Johannes Bader