This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Within data envelopment analysis (DEA) is a sub-group of papers in which many researchers have sought to improve the differential capabilities of DEA and to fully rank both effici...
A key element of the social networks on the internet such as Facebook and Flickr is that they encourage users to create connections between themselves, other users and objects. On...
Artus Krohn-Grimberghe, Lucas Drumond, Christoph F...
Security is a critical issue in dynamic and open distributed environments such as network-based services or wireless networks. To ensure that a certain level of security is maintai...
Abstract--Assuming that evolutionary multiobjective optimization (EMO) mainly deals with set problems, one can identify three core questions in this area of research: (i) how to fo...