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CSCW
2000
ACM
13 years 12 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
ISTA
2007
13 years 9 months ago
Resolving Indifferences in Multiple Attribute Business Information System Selection with Social Choice Methods
: The evaluation of Information Systems (IS) is a critical process for the successful development of any organizational IT capability. An important class of decision making techniq...
Edward Bernroider, Johann Mitlöhner
HICSS
2006
IEEE
118views Biometrics» more  HICSS 2006»
14 years 1 months ago
Mobilizing Customer Relationship Management - A Journey from Strategy to System Design
The bursting of the e-bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. In both academia and practice, there has re...
Ragnar Schierholz, Lutz Kolbe, Walter Brenner
ECIS
2000
13 years 8 months ago
Leveraging Professional Intellect in the Virtual Age
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...
Dieter Fink
ER
1997
Springer
145views Database» more  ER 1997»
13 years 11 months ago
Enterprise Knowledge Management and Conceptual Modelling
Turbulence is in the nature of business environments. Changes brought about because of different requirements such as social, political, technical and economic, exert pressures on ...
Pericles Loucopoulos, Vagelio Kavakli