Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
and formal model, named Kmelia [1,2], with an associated language to specify components, their provided and required services and their assemblies; we also developed a framework na...
Delivery of products bought online can violate consumers’ privacy, although not in a straightforward way. In particular, delivery companies that have contracted with a website kn...
The UML as standardized language for visual object-oriented modeling allows to capture the requirements as well as the structure and behavior of complex software systems. With the ...
Driven by the fast changing service demand-and-supply requirements, virtual organisation alliances are created to adapt highly dynamic B2B collaborations. However, the temporary p...