Spoken dialog tasks incur many errors including speech recognition errors, understanding errors, and even dialog management errors. These errors create a big gap between user'...
Recently various data-driven spoken language technologies have been applied to spoken dialog system development. However, high cost of maintaining the spoken dialog systems is one ...
Donghyeon Lee, Kyungduk Kim, Cheongjae Lee, Junhwi...
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Previous studies evaluate simulated dialog corpora using evaluation measures which can be automatically extracted from the dialog systems' logs. However, the validity of thes...