Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Although most online learning environments are predominately text based, researchers have argued that representational support for the conceptual structure of a problem would addr...
Daniel D. Suthers, Ravi K. Vatrapu, Richard Medina...
A multi-party contract signing protocol allows a set of participants to exchange messages with each other with a view to arriving in a state in which each of them has a pre-agreed...
Authoring of multimedia content can be considered as composing media assets such as images, videos, text, and audio in time, space, and interaction into a coherent multimedia pres...
Being able to identify which rhetorical relations (e.g., contrast or explanation) hold between spans of text is important for many natural language processing applications. Using ...