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BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 7 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
CE
2008
128views more  CE 2008»
13 years 7 months ago
Beyond threaded discussion: Representational guidance in asynchronous collaborative learning environments
Although most online learning environments are predominately text based, researchers have argued that representational support for the conceptual structure of a problem would addr...
Daniel D. Suthers, Ravi K. Vatrapu, Richard Medina...
IANDC
2008
115views more  IANDC 2008»
13 years 7 months ago
Fair multi-party contract signing using private contract signatures
A multi-party contract signing protocol allows a set of participants to exchange messages with each other with a view to arriving in a state in which each of them has a pre-agreed...
Aybek Mukhamedov, Mark Dermot Ryan
MMS
2008
13 years 7 months ago
Canonical processes for creating personalized semantically rich multimedia presentations
Authoring of multimedia content can be considered as composing media assets such as images, videos, text, and audio in time, space, and interaction into a coherent multimedia pres...
Ansgar Scherp
NLE
2008
108views more  NLE 2008»
13 years 7 months ago
Using automatically labelled examples to classify rhetorical relations: an assessment
Being able to identify which rhetorical relations (e.g., contrast or explanation) hold between spans of text is important for many natural language processing applications. Using ...
Caroline Sporleder, Alex Lascarides