Web site structures are complex to analyze. Cross-referencing the web structure with navigational behaviour adds to the complexity of the analysis. However, this convoluted analys...
Given the increasing investment on information technology (IT) and Web site features, it becomes crucial to measure reliably the impact of these characteristics on the overall qua...
To satisfy potential customers of a Web site and to lead them to the goods offered by the site, one should support them in the course of navigation they have embarked on. This pape...
The primary goal of people accessing the Web from mobile phones is to find specific pieces of information (PoI, hereinafter), not to surf. Welldesigned sites for mobile users help ...