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WSC
1998
13 years 10 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
BIS
2010
246views Business» more  BIS 2010»
13 years 10 months ago
On the Cognitive Effectiveness of Routing Symbols in Process Modeling Languages
Abstract. Process models provide visual support for analyzing and improving complex organizational processes. In this paper, we discuss differences of process modeling languages us...
Kathrin Figl, Jan Mendling, Mark Strembeck, Jan Re...
BRAIN
2010
Springer
13 years 10 months ago
Cognitive Informatics and Denotational Mathematical Means for Brain Informatics
Cognitive informatics studies the natural intelligence and the brain from a theoretical and a computational approach, which rigorously explains the ms of the brain by a fundamental...
Yingxu Wang
DEBS
2010
ACM
13 years 9 months ago
Providing basic security mechanisms in broker-less publish/subscribe systems
The provisioning of basic security mechanisms such as authentication and confidentiality is highly challenging in a content-based publish/subscribe system. Authentication of publi...
Muhammad Adnan Tariq, Boris Koldehofe, Ala' Altawe...
AUTOMATICA
2010
96views more  AUTOMATICA 2010»
13 years 9 months ago
On resampling and uncertainty estimation in Linear System Identification
Linear System Identification yields a nominal model parameter, which minimizes a specific criterion based on the single inputoutput data set. Here we investigate the utility of va...
Simone Garatti, Robert R. Bitmead