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ICSM
1995
IEEE
13 years 12 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
FOSSACS
2008
Springer
13 years 9 months ago
Footprints in Local Reasoning
Local reasoning about programs exploits the natural local behaviour common in programs by focussing on the footprint - that part of the resource accessed by the program. We address...
Mohammad Raza, Philippa Gardner
TASE
2008
IEEE
13 years 8 months ago
Integrated Supervisory and Operational Control of a Warehouse With a Matrix-Based Approach
This paper considers a matrix-based discrete event control approach for a warehouse. The control system is organized in two modules: a dynamic model and a controller. The model pro...
Vincenzo Giordano, Jing Bing Zhang, David Naso, Fr...
AVI
2010
13 years 5 months ago
An infrastructure for creating graphical indicators of the learner profile by mashing up different sources
The procedures to collect information about users are well known in computer science till long time. They range from getting explicit information from users, required in order to ...
Luca Mazzola, Riccardo Mazza
TC
2011
13 years 3 months ago
Maximizing Spare Utilization by Virtually Reorganizing Faulty Cache Lines
—Aggressive technology scaling to 45nm and below introduces serious reliability challenges to the design of microprocessors. Since a large fraction of chip area is devoted to on-...
Amin Ansari, Shantanu Gupta, Shuguang Feng, Scott ...