With the emergence of the World Wide Web, analyzing and improving Web communication has become essential to adapt the Web content to the visitors’ expectations. Web communicatio...
This paper describes the strengths and weaknesses of two usability assessment methods frequently applied to web sites. It uses case histories of WWW usability studies conducted by...
Significant efforts are currently being pursued by several countries and IT providers to deploy SOA (Service Oriented Architecture) designs of digital government systems that inte...
Orchestration is currently presented as a way to coordinate web services in order to define business processes. In this paper we revisit these concepts, showing the current limita...
This paper describes a Quality of Service (QoS) management approach and architecture as well as a case study for Service Level Management (SLM). Our approach brings in a new persp...
Changzhou Wang, Haiqin Wang, Alice Chen, Rodolfo A...