Security proponents heavily emphasize the importance of choosing a strong password (one with high entropy). Unfortunately, by design, most humans are apparently incapable of gener...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
This workshop is aimed at reviewing and comparing existing Usability Evaluation Methods (UEMs) which are applicable to monomodal and multimodal applications, whether they are web-...
Abstract - The rapid advances of wireless and web technologies enable the mobile users to request various kinds of services via mobile devices at anytime and anywhere. To provide t...
Description Logics (DLs) are the formal foundations of the standard web ontology languages OWL-DL and OWL-Lite. In the Semantic Web and other domains, ontologies are increasingly ...