In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
This paper describes the development of a new document ranking system based on layout similarity. The user has a need represented by a set of ”wanted” documents, and the syste...
May Huang, Daniel DeMenthon, David S. Doermann, Ly...
This paper presents an agent model of the dynamics of a human’s functional state in relation to task performance and environment. It can be used in agent systems that support hu...
Tibor Bosse, Fiemke Both, Rianne van Lambalgen, Ja...
A comprehensive study of the whole petabyte-scale archival data of astronomical observatories has a possibility of new science and new knowledge in the field, while it was not fe...
This paper reports on the design and implementation of Chianti, a change impact analysis tool for Java that is implemented in the context of the Eclipse environment. Chianti analy...
Xiaoxia Ren, Fenil Shah, Frank Tip, Barbara G. Ryd...