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MANSCI
2008
62views more  MANSCI 2008»
15 years 4 months ago
Service-Level Agreements in Call Centers: Perils and Prescriptions
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Joseph M. Milner, Tava Lennon Olsen
TSE
1998
77views more  TSE 1998»
15 years 4 months ago
Use Case Maps as Architectural Entities for Complex Systems
ABSTRACT. This paper presents a novel, scenario-based notation called Use Case Maps (UCMs) for describing, in a high-level way, how the organizational structure of a complex system...
Raymond J. A. Buhr
SIGMETRICS
2010
ACM
145views Hardware» more  SIGMETRICS 2010»
14 years 11 months ago
Towards architecture independent metrics for multicore performance analysis
The prevalence of multicore architectures has made the performance analysis of multithreaded applications an intriguing area of inquiry. An understanding of locality effects and c...
Milind Kulkarni, Vijay S. Pai, Derek L. Schuff
CSCW
2012
ACM
14 years 4 days ago
Come meet me at Ulduar: progression raiding in world of warcraft
In spite of decades of research on virtual worlds, our understanding of one popular form of virtual world behavior— raiding—remains limited. Raiding is important because it en...
Jeffrey Bardzell, Jeffrey Nichols, Tyler Pace, Sha...
GECCO
2009
Springer
130views Optimization» more  GECCO 2009»
15 years 11 months ago
The impact of jointly evolving robot morphology and control on adaptation rate
Embodied cognition emphasizes that intelligent behavior results from the coupled dynamics between an agent’s body, brain and environment. In response to this, several projects h...
Josh C. Bongard