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SIGUCCS
2003
ACM
14 years 29 days ago
What's old is new again: training is the information technology constant
This paper is an account of some of the more instructive experiences we gained as we sought to ensure that our information technology training programs kept pace with a fast chang...
George Bradford
SIGUCCS
2003
ACM
14 years 29 days ago
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
Mark Watts
WWW
2009
ACM
14 years 8 months ago
What makes conversations interesting?: themes, participants and consequences of conversations in online social media
Rich media social networks promote not only creation and consumption of media, but also communication about the posted media item. What causes a conversation to be interesting, th...
Ajita John, Dorée D. Seligmann, Hari Sundar...
AMR
2007
Springer
167views Multimedia» more  AMR 2007»
14 years 1 months ago
Ontology: Use and Abuse
This paper is a critical analysis of the use of ontology as an instrument to specify the semantics of a document. The paper argue that not only is a logic of the type used in ontol...
Simone Santini
CSCW
1996
ACM
13 years 12 months ago
A Usability Study of Awareness Widgets in a Shared Workspace Groupware System
Workspace awareness is knowledge about others' interaction with a shared workspace. Groupware systems provide only limited information about other participants, often comprom...
Carl Gutwin, Mark Roseman, Saul Greenberg