“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Although open-source software development has virtues, there is reason to believe that the approach would not have a significant effect on the security of today’s systems. The ...
Capacity Planning has been a discipline practiced by IT since before the invention of the mainframe. It encompasses different measurement, analysis, modeling and reporting techniq...
A continuing problem in business today is the design of human-computer systems that respect how work actually gets done. The overarching context of work consists of activities, wh...
William J. Clancey, Patricia Sachs, Maarten Sierhu...
is the level of abstraction: a logical model ignores the constraints that the underlying database technology imposes and presents a simplified view. Sometimes physical database des...