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SIGUCCS
2003
ACM
14 years 1 months ago
Deep in the heart of client services: it's not just about hardware and software
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Cynthia A. Murnan
SP
2000
IEEE
105views Security Privacy» more  SP 2000»
14 years 19 days ago
Open Source in Security: Visiting the Bizarre
Although open-source software development has virtues, there is reason to believe that the approach would not have a significant effect on the security of today’s systems. The ...
Fred B. Schneider
CMG
1997
13 years 9 months ago
Capacity Planning in Distributed Environments
Capacity Planning has been a discipline practiced by IT since before the invention of the mainframe. It encompasses different measurement, analysis, modeling and reporting techniq...
Bernard Domanski
IJMMS
1998
153views more  IJMMS 1998»
13 years 8 months ago
Brahms: simulating practice for work systems design
A continuing problem in business today is the design of human-computer systems that respect how work actually gets done. The overarching context of work consists of activities, wh...
William J. Clancey, Patricia Sachs, Maarten Sierhu...
SOFTWARE
2002
13 years 7 months ago
Modeling with a Sense of Purpose
is the level of abstraction: a logical model ignores the constraints that the underlying database technology imposes and presents a simplified view. Sometimes physical database des...
John Daniels