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CIMCA
2005
IEEE
13 years 10 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
DIAGRAMS
2010
Springer
13 years 10 months ago
Diagram Editing on Interactive Displays Using Multi-touch and Pen Gestures
Creating and editing graphs and node-link diagrams by means of digital tools are crucial activities in domains such as software or business process modeling. However, these tools h...
Mathias Frisch, Jens Heydekorn, Raimund Dachselt
CSCLP
2008
Springer
13 years 10 months ago
From Rules to Constraint Programs with the Rules2CP Modelling Language
In this paper, we present a rule-based modelling language for constraint programming, called Rules2CP. Unlike other modelling languages, Rules2CP adopts a single knowledge represen...
François Fages, Julien Martin
ECAI
2008
Springer
13 years 10 months ago
Using Rules for the Integration of Heterogeneous and Autonomous, Context-Aware Systems
In this paper we introduce NUBIA, a middleware that combines, through business rules, information generated by heterogeneous and autonomous systems. Communication between NUBIA and...
David Mosén, Arantza Illarramendi, Mohand-S...
AAAI
2004
13 years 9 months ago
Performance Bounded Reinforcement Learning in Strategic Interactions
Despite increasing deployment of agent technologies in several business and industry domains, user confidence in fully automated agent driven applications is noticeably lacking. T...
Bikramjit Banerjee, Jing Peng