This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Creating and editing graphs and node-link diagrams by means of digital tools are crucial activities in domains such as software or business process modeling. However, these tools h...
In this paper, we present a rule-based modelling language for constraint programming, called Rules2CP. Unlike other modelling languages, Rules2CP adopts a single knowledge represen...
In this paper we introduce NUBIA, a middleware that combines, through business rules, information generated by heterogeneous and autonomous systems. Communication between NUBIA and...
Despite increasing deployment of agent technologies in several business and industry domains, user confidence in fully automated agent driven applications is noticeably lacking. T...