Approaches supporting organizational change must change due to changes in the organizational systems and their environments: organizations must deal with an information overload, ...
In this paper, we discuss why, in designing multiparty mediated systems, we should focus first on providing non-verbal cues which are less redundantly coded in speech than those n...
Several researchers have pointed out and begun to demonstrate that it is now possible to digitize an entire lifetime of experiences into a pocket-sized storage device, and thus to...
Workflow and business process modeling approaches have become essential for designing service collaborations when developing SOA-based systems. To derive actual executable busines...
Carsten Lohmann, Joel Greenyer, Juanjuan Jiang, Ta...
— Availability is one of the important factors to be considered for business-driven IT service management. This paper addresses the issue of analyzing what we call availability w...
Lei Xie, Jing Luo, Jie Qiu, John A. Pershing, Ying...