The increase in incidence of criminal, illegal and inappropriate computer behaviour has resulted in organisations forming specialist teams to investigate these behaviours. Academi...
Interpreting compiler errors and exception messages is challenging for novice programmers. Presenting examples of how other programmers have corrected similar errors may help novi...
When experts participate in collaborative systems, tension may arise between them and novice contributors. In particular, when experts perceive novices as a bother or a threat, th...
Web users are spending more of their time and creative energies within online social networking systems. While many of these networks allow users to export their personal data or ...
If we hope to automatically detect and diagnose failures in large-scale computer systems, we must study real deployed systems and the data they generate. Progress has been hampere...