This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
This case study describes ethnographic interviews with vehicle buyers to learn how they make purchase decisions. The research was conducted for J. Walter Thompson (JWT), the digit...
The context of a software developer is something hard to define and capture, as it represents a complex network of elements across different dimensions that are not limited to th...
HCI as a field comfortably and unquestionably links itself with the corporate world. What does this mean in terms of an ethics of problem choice, meaning the considerations that i...
: Support for work practice is better conceptualised as support for activity taking place in a multidimensional space than as prescription of temporal task sequences. The notion of...