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CSCW
2000
ACM
13 years 7 months ago
A Knowledge-based Approach to Handling Exceptions in Workflow Systems
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
CHI
2003
ACM
14 years 8 months ago
Ethnographic interviews guide design of ford vehicles website
This case study describes ethnographic interviews with vehicle buyers to learn how they make purchase decisions. The research was conducted for J. Walter Thompson (JWT), the digit...
Lori Anschuetz, Stephanie Rosenbaum
CORR
2011
Springer
339views Education» more  CORR 2011»
13 years 2 months ago
Context Capture in Software Development
The context of a software developer is something hard to define and capture, as it represents a complex network of elements across different dimensions that are not limited to th...
Bruno Antunes, Francisco Correia, Paulo Gomes
CHI
2009
ACM
14 years 8 months ago
HCI for the real world
HCI as a field comfortably and unquestionably links itself with the corporate world. What does this mean in terms of an ethics of problem choice, meaning the considerations that i...
Nicholas Knouf
ECSCW
1993
13 years 9 months ago
Design for Unanticipated Use..
: Support for work practice is better conceptualised as support for activity taking place in a multidimensional space than as prescription of temporal task sequences. The notion of...
Mike Robinson