Every moment, millions of people worldwide are communicating and sharing content online. We express ourselves online to enrich existing relationships and establish new relationship...
Christopher P. Diehl, Jaime Montemayor, Michael Pe...
E-commerce has brought both opportunities and challenges to Internet marketers. One challenge facing the marketers is to "convert" Internet users who are reluctant to bu...
How do people make sense of a video based on viewing a few frames of that video? What elements constitute the "visual gist" in their minds? Answers to these questions wi...
The role of intuition in software development was discussed in a most original fashion by Peter Naur in 1984. Yet there has been little subsequent interest in elaborating on Naur...
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...