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MANSCI
2008
128views more  MANSCI 2008»
13 years 8 months ago
Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
Júlíus Atlason, Marina A. Epelman, S...
DAGSTUHL
2003
13 years 10 months ago
Policies: Giving Users Control over Calls
Abstract. Features provide extensions to a basic service, but in new systems users require much greater flexibility oriented towards their needs. Traditional features do not easil...
Stephan Reiff-Marganiec
USENIX
1994
13 years 10 months ago
Splicing UNIX into a Genome Mapping Laboratory
The Whitehead Institute/MIT Center for Genome Research is responsible for a number of large genome mapping efforts, the scale of which create problems of data and workflow managem...
Lincoln Stein, Andre Marquis, Robert Dredge, Mary ...
BIODATAMINING
2008
117views more  BIODATAMINING 2008»
13 years 8 months ago
Search extension transforms Wiki into a relational system: A case for flavonoid metabolite database
Background: In computer science, database systems are based on the relational model founded by Edgar Codd in 1970. On the other hand, in the area of biology the word 'databas...
Masanori Arita, Kazuhiro Suwa
CHI
1999
ACM
14 years 29 days ago
A Better Mythology for System Design
The past decades have seen huge improvements in computer systems but these have proved difficult to translate into comparable improvements in the usability and social integration)...
Jed Harris, D. Austin Henderson Jr.