Abstract. The modeling, design, and implementation of inter-organizational systems (IOS) is a challenging new problem. In contrast to previous systems, where components have clearl...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
One of the major challenges in IT security management is determining how much to spend and where to spend. This requires understanding of the economic issues regarding IT security...
MDA is a software development framework where the core is a set of automatic transformation of models. One of these models, the CIM, is used to define the business process model. T...
: Creativity as the prerequisite for innovation is a core competitive factor in contemporary organizations. When creativity happens this involves creative persons who produce creat...