We investigate the differences of the influences between robot and virtual learning companions on students' engagement. From the analysis of our experimental result and inter...
We address the multicast stream authentication problem when the communication channel is under the control of an opponent who can drop, reorder or inject data. In such a network m...
An expert trouble-shooter is a subject who has a great deal of experience in his activity that allows him or her to be very efficient. However, the large amount of problems he or s...
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
With the success of open source software projects, such as Apache and Mozilla, comes the opportunity to study the development process. In this paper, we present StarGate: a novel ...