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MANSCI
2007
169views more  MANSCI 2007»
15 years 5 months ago
Performance Contracting in After-Sales Service Supply Chains
Performance-based contracting is reshaping service support supply chains in capital intensive industries such as aerospace and defense. Known as Power by the Hour in the private s...
Sang-Hyun Kim, Morris A. Cohen, Serguei Netessine
CSCW
2012
ACM
14 years 1 months ago
Organizing without formal organization: group identification, goal setting and social modeling in directing online production
A challenge for many online production communities is to direct their members to accomplish tasks that are important to the group, even when these tasks may not match individual m...
Haiyi Zhu, Robert Kraut, Aniket Kittur
CHI
2005
ACM
16 years 6 months ago
Examining task engagement in sensor-based statistical models of human interruptibility
The computer and communication systems that office workers currently use tend to interrupt at inappropriate times or unduly demand attention because they have no way to determine ...
James Fogarty, Andrew Jensen Ko, Htet Htet Aung, E...
ATAL
2008
Springer
15 years 8 months ago
A context-aware personal desktop assistant
We demonstrate an intelligent personal assistant agent that has been developed to aid a busy knowledge worker in managing time commitments and performing tasks. The PExA agent dra...
Hung Hai Bui, Federico Cesari, Daniel Elenius, Dav...
CSCW
2011
ACM
15 years 28 days ago
Your time zone or mine?: a study of globally time zone-shifted collaboration
We conducted interviews with sixteen members of teams that worked across global time zone differences. Despite time zone differences of about eight hours, collaborators still foun...
John C. Tang, Chen Zhao, Xiang Cao, Kori Inkpen