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» Why users of yahoo!: answers do not answer questions
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CSCW
2000
ACM
14 years 2 days ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
ICSE
2003
IEEE-ACM
14 years 7 months ago
On the Uniformity of Software Evolution Patterns
Preparations for Y2K reminded the software engineering community of the extent to which long-lived software systems are embedded in our daily environments. As systems are maintain...
Evelyn J. Barry, Chris F. Kemerer, Sandra Slaughte...
NORDICHI
2006
ACM
14 years 1 months ago
SoundBar: exploiting multiple views in multimodal graph browsing
In this paper we discuss why access to mathematical graphs is problematic for visually impaired people. By a review of graph understanding theory and interviews with visually impa...
David K. McGookin, Stephen A. Brewster
WSDM
2009
ACM
178views Data Mining» more  WSDM 2009»
14 years 2 months ago
User Browsing Graph: Structure, Evolution and Application
This paper focuses on ‘user browsing graph’ which is constructed with users’ click-through behavior modeled with Web access logs. User browsing graph has recently been adopt...
Yiqun Liu, Min Zhang, Shaoping Ma, Liyun Ru
IUI
2003
ACM
14 years 29 days ago
Personal choice point: helping users visualize what it means to buy a BMW
How do we know if we can afford a particular purchase? We can find out what the payments might be and check our balances on various accounts, but does this answer the question? Wh...
Andrew E. Fano, Scott W. Kurth