A new system for real-time customer relationship management is proposed. The system is based on deploying a network of RFID readers throughout an environment. Information about the...
Theabilitytointelligentlycollect,manageandanalyzeinformationaboutcustomersandsellersisakeysourceofcompetitive advantage for an e-business. This ability provides an opportunity to ...
Atta Ebrahim E. ElAlfi, R. Haque, M. Esmel ElAlami
The integration of supply chains as a mechanism for value creation is largely dependent on continuous flow of real time accurate information from the customer back upstream to the...