During face-to-face interactions, groups frequently overly rely on the dominant viewpoint to lead the group in its decision-making process. We begin with a discussion of this phen...
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
Stories make our experiences memorable over time. In constructing and sharing our personal and communal memories, we move in a reflective manner back and forth between our lifewor...
To compare the outcomes of participatory and user-centered contextual design, case study methods and the Activity Checklist derived from Activity Theory are used to analyze two sy...
In this paper we will examine two main aspects of trust dynamics: a) How direct experiences involving trust, with their successes or failures, influence the future trust of an age...