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» Working with information: information management and culture...
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SIGUCCS
2000
ACM
13 years 12 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
IWIC
2007
Springer
14 years 1 months ago
Collaborative Platform for Multilingual Resource Development and Intercultural Communication
The Internet has already connected people and established a mature online community. The use of WWW is also in the main stream of disseminating one’s information and services. In...
Virach Sornlertlamvanich, Thatsanee Charoenporn, K...
ELPUB
2004
ACM
14 years 29 days ago
What academic libraries need from e-publishers
tions, allowing interlinking of abstracting and indexing databases with full-text sources, and providing the ability to search across multiple databases simultaneously. Publishers ...
Claire Dygert
SIGUCCS
2003
ACM
14 years 23 days ago
Deep in the heart of client services: it's not just about hardware and software
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Cynthia A. Murnan
SIGUCCS
2000
ACM
13 years 12 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore