Geographic information systems and online mapping technologies have been widely used for supporting participatory decision-making in local communities. However, limited studies ha...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Women are turning to online health groups to deal with the stresses and complications of infertility. Online groups may provide a resource that is potentially absent in their face...
Jennifer L. Welbourne, Anita L. Blanchard, Marla D...
Information and Communication Technologies (ICT) become particularly relevant in contexts where place-based communities get dispersed and migrants look for ways to keep strong con...
We analyze help-seeking strategies in two large tech support boards and observe a number of previously unreported differences between tech support boards and other types of online...