We discuss findings from an ethnographic study of instant messaging (IM) in the workplace and its implications for media theory. We describe how instant messaging supports a varie...
This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of da...
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Open-source software, usually created by volunteer programmers dispersed worldwide, now competes with that developed by software firms. This achievement is particularly impressive...
Companies are experimenting with putting teams into warrooms, hoping for some productivity enhancement. We conducted a field study of six such teams, tracking their activity, atti...
Stephanie Teasley, Lisa Covi, Mayuram S. Krishnan,...