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CSCW
2004
ACM
14 years 3 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
HICSS
2007
IEEE
156views Biometrics» more  HICSS 2007»
14 years 4 months ago
KnowFlow - A Hybrid Approach to Identifying and Visualizing Distributed Knowledge Work Practices
Understanding collaborative work practices represents a critical factor in and a necessary fundament for the development of effective Computer Supported Collaborative Work (CSCW) ...
Markus Strohmaier, Stefanie N. Lindstaedt
SAC
2004
ACM
14 years 3 months ago
UbiCollab: collaboration support for mobile users
Shared workspaces have emerged as one of the most successful applications of computer supported cooperative work (CSCW). Important aspects of shared workspaces are presence and aw...
Monica Divitini, Babak A. Farshchian, Haldor Samse...
CSCW
2006
ACM
14 years 3 months ago
Representations at work: a national standard for electronic health records
Representations are at work in IT technology. As plans of and for work, they enable cooperation, coordination, accountability and control, which have to be balanced off against ea...
Claus Bossen
CSCW
2004
ACM
14 years 3 months ago
Assembling the senses: towards the design of cooperative interfaces for visually impaired users
The needs of blind and visually impaired users are seriously under-investigated in CSCW. We review work on assistive interfaces especially concerning how collaboration between sig...
Fredrik Winberg, John Bowers