Companies invest large amounts of money in new technologies. Not surprisingly, much of the research carried out in relation to IT-investments has focused on the adoption of new te...
Mobile services are a very important part of the e-commerce landscape. Although research has been conducted on what services people use and what value they attach to those service...
Web sites are now considered an extension of the entire business, not just an additional channel or storefront or a simple information portal for the company. Creating an effectiv...
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Current research focuses on the dynamics of mobile telecommunications market innovation from the perspectives of technology innovation or service adoption. However,because there i...