In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Time is an important data dimension with distinct characteristics that is common across many application domains. This demands specialized methods in order to support proper analy...
Wolfgang Aigner, Alessio Bertone, Silvia Miksch, C...
We believe this paper is the first extensive user-study of whitelisting email addresses. While whitelists are common in social networking and instant messaging (e.g., buddylists),...
Abstract. The trace quotient problem arises in many applications in pattern classification and computer vision, e.g., manifold learning, low-dimension embedding, etc. The task is ...
This paper describes an approach to detect unknown event patterns. In this context, an event is not only something that happens, but also something that can be analysed. This task...
Alexander Widder, Rainer von Ammon, Philippe Schae...