In many practical scenarios, users are faced with the problem of choosing the most preferred outcome from a large set of possibilities. As people are unable to sift through them m...
Boi Faltings, Pearl Pu, Marc Torrens, Paolo Viappi...
Navigation services can be found in different situations and contexts: while connected to the web through a desktop PC, in cars, and more recently on PDAs while on foot. These ser...
People routinely rely on physical and electronic systems to remind themselves of details regarding personal and organizational contacts. These systems include rolodexes, directori...
Jonathan Trevor, David M. Hilbert, Daniel Billsus,...
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
A key to improving at any task is frequent feedback from people whose opinions we care about: our family, friends, mentors, and the experts. However, such input is not usually ava...