The aim of an information retrieval system is to nd relevant documents, thus relevance is a (if not `the') central concept of information retrieval. Notwithstanding its impor...
This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the sel...
This paper identifies a number of factors involved in current practices of usability testing and presents profiles for three prototype methods: think-aloud, subjective ratings, an...
A contemporary approach to describing and theorizing about joint human endeavor is to posit `knowledge in common' as a basis for awareness and coordination. Recent analysis h...
John M. Carroll, Mary Beth Rosson, Gregorio Conver...
Intelligent user interfaces have been proposed as a means to overcome some of the problems that directmanipulation interfaces cannot handle, such as: information overflow problems...