This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Scientific problem solving often involves concordance (or discordance) analysis among the result sets from different approaches. For example, different scientific analysis met...
In recent years, there has been great interest in scenario-based design and other forms of user-centred design. However, there are many design processes that, often for good reaso...
Ann Blandford, Suzette Keith, Richard Butterworth,...