53 search results - page 9 / 11 » mansci 2008 |
MANSCI
2010
13 years 2 months ago
2010
This paper considers a manufacturer selling to a newsvendor retailer that possesses superior demand-forecast information. We show that the manufacturer's expected profit is c...
MANSCI
2008
13 years 7 months ago
2008
Abstract Consumers are increasingly demanding products that closely match their individual preferences, and advances in manufacturing and information technologies have made it poss...
MANSCI
2008
13 years 7 months ago
2008
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
MANSCI
2008
13 years 7 months ago
2008
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
MANSCI
2008
13 years 7 months ago
2008
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...