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MANSCI
2008
128views more  MANSCI 2008»
13 years 11 months ago
Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
Júlíus Atlason, Marina A. Epelman, S...
MONET
2008
127views more  MONET 2008»
13 years 11 months ago
Provisioning of Parameterized Quality of Service in 802.11e Based Wireless Mesh Networks
There has been a growing interest in the use of wireless mesh networks. Today's wireless technology enables very high data rate up to hundreds of Megabits per second, which c...
Xiaowen Chu
SIMPRA
2008
94views more  SIMPRA 2008»
13 years 11 months ago
A simulation based experimental design to analyze factors affecting production flow time
In this paper we analyze and evaluate the effects of some pre-defined process parameters on the performance of a manufacturing system. These parameters include two different plant...
Banu Y. Ekren, Arslan M. Ornek
INFORMATICALT
2007
97views more  INFORMATICALT 2007»
13 years 11 months ago
Fabric Level and Application Level QoS Guarantees in Grid Computing
In the paper, a cross-layer optimization between application layer and fabric layer is proposed. The aim is to optimize the end-to-end quality of the dynamic grid application as we...
Li Chunlin, Li Layuan
IS
2007
13 years 11 months ago
Improving process models by discovering decision points
Workflow management systems (WfMS) are widely used by business enterprises as tools for administrating, automating and scheduling the business process activities with the availab...
Sharmila Subramaniam, Vana Kalogeraki, Dimitrios G...