Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...
The Department of Management Studies, (DOMS) has had a Computer Laboratory for a decade. DOMS IT environment has become increasingly complex. From having less than 20 standalone P...
There are many ways to train student employees, but hands-on experience is invaluable. To provide our Resident Computer Consultants (RCCs) with the experience they need to solve t...