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SIGUCCS
1996
ACM
13 years 11 months ago
1996
ACM
SIGUCCS
2000
ACM
13 years 11 months ago
2000
ACM
Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...
SIGUCCS
2000
ACM
13 years 11 months ago
2000
ACM
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...
SIGUCCS
2000
ACM
13 years 11 months ago
2000
ACM
The Department of Management Studies, (DOMS) has had a Computer Laboratory for a decade. DOMS IT environment has become increasingly complex. From having less than 20 standalone P...
SIGUCCS
1998
ACM
13 years 11 months ago
1998
ACM
There are many ways to train student employees, but hands-on experience is invaluable. To provide our Resident Computer Consultants (RCCs) with the experience they need to solve t...