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109
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WSC
1998
15 years 4 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
127
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ICSM
1997
IEEE
15 years 7 months ago
MORALE. Mission ORiented Architectural Legacy Evolution
Software evolution is the most costly and time consuming software development activity. Yet software engineering research is predominantly concerned with initial development. MORA...
Gregory D. Abowd, Ashok K. Goel, Dean F. Jerding, ...
157
Voted
IUI
1997
ACM
15 years 7 months ago
Automating a Classification Task Based on an Augmented Thesaurus
Most classification tasks that have been tackled for automation are ones involving complex chains of causal reasoning. However, our daily lives are filled with simple classificati...
Eunok Paek, Hye-Jeong Jeon
131
Voted
SI3D
1997
ACM
15 years 7 months ago
Two-Handed Direct Manipulation on the Responsive Workbench
We have built a system that allows users to naturally manipulate virtual 3D models with both hands on the Responsive Workbench, a tabletop VR device. Our design is largely based u...
Lawrence D. Cutler, Bernd Fröhlich, Pat Hanra...
102
Voted
ICIS
1997
15 years 4 months ago
Selling in the era of the "Net": integration of electronic commerce in small firms
This paper reports on a research study concerning the integration of electronic commerce (EC) into the pre-sales business processes of small firms. By means of a field survey, 17 ...
William J. Kettinger, Gary Hackbarth