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WSC
1998
13 years 9 months ago
1998
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
ICSM
1997
IEEE
13 years 11 months ago
1997
IEEE
Software evolution is the most costly and time consuming software development activity. Yet software engineering research is predominantly concerned with initial development. MORA...
IUI
1997
ACM
13 years 11 months ago
1997
ACM
Most classification tasks that have been tackled for automation are ones involving complex chains of causal reasoning. However, our daily lives are filled with simple classificati...
SI3D
1997
ACM
13 years 11 months ago
1997
ACM
We have built a system that allows users to naturally manipulate virtual 3D models with both hands on the Responsive Workbench, a tabletop VR device. Our design is largely based u...
ICIS
1997
13 years 9 months ago
1997
This paper reports on a research study concerning the integration of electronic commerce (EC) into the pre-sales business processes of small firms. By means of a field survey, 17 ...