Temporal workflow management is important for processes that are time-driven. Claim handling, which requires the documentation, diagnosis, and resolution of customer claims due to...
In many hierarchical companies, reports from several independent groups must be merged to form a single, companywide report. This paper describes a process and system for creating...
a useful abstract representation is fundamental to solving many difficult problems in software engineering. In order to better understand how representations are actually used in ...
The interoperability of systems to support cooperative work requires moving beyond purely technical issues; it also concerns the means and practices that users adopt to articulate...