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HICSS
2009
IEEE
101views Biometrics» more  HICSS 2009»
14 years 4 months ago
A Cost-Based Model for Improving Customer Waiting Times
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
Alfred L. Guiffrida, Michael J. Messina
HICSS
2009
IEEE
99views Biometrics» more  HICSS 2009»
14 years 4 months ago
Service Composition in Public Networks: Results from a Quasi-Experiment
New systems can be created by assembling a set of elementary services provided by various stakeholders in a service composition. Service composition is not a trivial endeavor and ...
Ralph Feenstra, Marijn Janssen
HICSS
2009
IEEE
146views Biometrics» more  HICSS 2009»
14 years 4 months ago
Open Access to Scientific Literature - Increasing Citations as an Incentive for Authors to Make Their Publications Freely Access
In recent years the scientific journal market faces significant evolutions that may cause major changes in the way of publishing research results. In this connection, open access ...
Steffen Bernius, Matthias Hanauske
HICSS
2009
IEEE
123views Biometrics» more  HICSS 2009»
14 years 4 months ago
Towards Conceptual Metamodeling of IT Governance Frameworks Approach - Use - Benefits
Up to now, there has been little academic support for the challenges of IT governance/IT management. As a reaction, various best practice frameworks - like COBIT or CMMI - were de...
Matthias Goeken, Stefanie Alter
HICSS
2009
IEEE
126views Biometrics» more  HICSS 2009»
14 years 4 months ago
The Commit Size Distribution of Open Source Software
With the growing economic importance of open source, we need to improve our understanding of how open source software development processes work. The analysis of code contribution...
Oliver Arafat, Dirk Riehle
HICSS
2009
IEEE
95views Biometrics» more  HICSS 2009»
14 years 4 months ago
Blogs are Echo Chambers: Blogs are Echo Chambers
In the last decade, blogs have exploded in number, popularity and scope. However, many commentators and researchers speculate that blogs isolate readers in echo chambers, cutting ...
Eric Gilbert, Tony Bergstrom, Karrie Karahalios
HICSS
2009
IEEE
107views Biometrics» more  HICSS 2009»
14 years 4 months ago
Making it Hard to Lie: Cultural Determinants of Media Choice for Deception
In today’s business environment, deception is commonplace. In hiring situations, successful deception by job candidates can lead to a poor fit between the candidate’s abilitie...
Christopher P. Furner, Joey F. George
HICSS
2009
IEEE
90views Biometrics» more  HICSS 2009»
14 years 4 months ago
Retrospective Cued Recall: A Method for Accurately Recalling Previous User Behaviors
A common problem in many user studies is gathering natural user behavior unintrusively over a long period of time. We describe a methodology for conducting passive longitudinal st...
Daniel M. Russell, Mike Oren
HICSS
2009
IEEE
108views Biometrics» more  HICSS 2009»
14 years 4 months ago
E-File Adoption: A Study of U.S. Taxpayers' Intentions
In the United States, congress has set goals for the diffusion of e-government initiatives. One of congress’ goals for 2007 was for 80% of tax and informational returns to be fil...
L. Christian Schaupp, Lemuria Carter, Jeff Hobbs