Flexible workflow systems are needed for processes that need consistency as well as flexibility (e.g., personalized client interactions). A methodology for designing flexible serv...
Recommender systems are a powerful tool for promoting sales in electronic commerce. An effective shopping recommender system can help boost the retailer’s sales by reminding cus...
Koung-Lung Lin, Jane Yung-jen Hsu, Han-Shen Huang,...
Despite the importance of analytical tools to organizations, there are challenges that should be tackled in order to leverage the impact of those tools in the decision making proc...
Denilson Sell, Liliana Cabral, Enrico Motta, John ...
Many e-services are time-sensitive as the users request them for a specific time period. Such services need to be repeatedly offered to keep them constantly utilized. This paper s...
Business Process Modeling (BPM) is one of the key factors in defining service-oriented solutions for business collaborations. Like in traditional software engineering there is a n...
We present a simple auction protocol for the sale of overdemanded goods with a delivery schedule. Under some reasonable assumptions, our mechanism is incentive compatible, collect...
We present TrustDavis, an online reputation system that provides insurance against trade fraud by leveraging existing relationships between players, such as the ones present in so...
This paper introduces a new mediation mechanism into agent negotiations. The negotiation mechanism takes a supply-chain perspective to the construction of software services, attem...
Jung-Ching Chen, Nicolas E. Gold, Nikolay Mehandji...
We consider truthful online auctions that aim at optimizing sellers’ revenues, representing service contributors’ satisfactions, as a general model for pricing peer-to-peer se...