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    CSCW
    2002
    ACM
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    Activity Theory and System Design: A View from the Trenches
    13 years 11 months ago
    Activity Theory and System Design: A View from the Trenches
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    An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
    Patricia Collins, Shilpa Shukla, David F. Redmiles
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