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CSCW
2008
ACM
14 years 1 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...