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    XML-based multimodal interaction framework for contact center applications
    15 years 5 months ago
    XML-based multimodal interaction framework for contact center applications
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    In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
    Nikolay Anisimov, Brian Galvin, Herbert Ristock
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