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BTW
2009
Springer
168views Database» more  BTW 2009»
14 years 2 months ago
Embedded Analytics in Front Office Applications
: Today, decision making by users of front office applications happens without analytical information supporting this process. We propose as solution Embedded Analytics (EA) making...
Martin Oberhofer, Erik Nijkamp
BTW
2009
Springer
114views Database» more  BTW 2009»
14 years 6 months ago
Value Demonstration of Embedded Analytics for Front Office Applications
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
Erik Nijkamp, Martin Oberhofer, Albert Maier